Shipping policy
Processing time
Our food is handcrafted in small batches and made fresh to order. Please allow up to 5 business days for your order to be produced and shipped. Tracking information is provided for every order, and you can follow your delivery in the Shop app.
Shipping rates and delivery time
- Free shipping on orders over $49 CAD
- Orders under $49: $9.99 standard shipping
Delivery generally takes 3–7 business days once your order has shipped, depending on location. Delivery times are estimates and may vary during holidays and busy periods.
Orders ship from our factory and distribution centre in Winnipeg, Manitoba, via UPS, Purolator or Canada Post. We do not offer local delivery or pickup.
Questions about your shipment
Contact us at customercare@smackpetfood.com or 204-632-1646, Monday–Friday, 8:30 am – 5:00 pm CT.
